Shipping, Exhanges & Legal

Return Policy
We are happy to return or exchange unworn, unaltered items within 14 days of receipt. Customers must ensure that all items returned are in the condition in which they were received with their original packaging and tags intact and no signs of usage. Please use a secure, insured and tracked delivery service (such as Royal Mail Special Delivery or equivalent), as Pearls and Portraits cannot accept liability for any items not received. Please note that all return postage costs are the responsibility of the customer. We will be able to issue your refund within 2 days of us receiving your cancellation notice. For international returns please mark clearly on your return invoice "Returned goods - No commercial value". Without this any taxes incur will be your responsibility to pay to your shipper. Please send your return to:

UNIT 7,
ATLAS BUSINESS CENTRE
OXGATE LANE
NW2 7HJ

 All returns must be received to our office within 14 days of receiving your order. Please choose your shipping method accordingly.

Exchange Policy
All exchanges must be received to our office within 14 days of receiving your order. Please use a secure, insured and tracked delivery service (such as Royal Mail Special Delivery or equivalent) to exchange the item.Pearls and Portraits cannot accept liability for any items not received, all postage costs are the responsibility of the customer. We will do our best to fulfil your exchange request. If your desired replacement item is no longer available we will help you find another item you like, or process a refund if the item falls within our return policy. For international returns please mark clearly on your return invoice "Returned goods - No commercial value". Without this any taxes incur will be your responsibility to pay to your shipper. Please send your item for exchange to:\

UNIT 7,
ATLAS BUSINESS CENTRE
OXGATE LANE
NW2 7HJ


Processing Guidelines
All products on the site are subject to availability and payment being received before the order is processed. Orders placed before 2pm Monday to Friday will begin processing on the next working day. Orders placed after 2pm on Friday throughout the weekend, or on Bank Holidays, will begin processing on the following working day. Pearls and Portraits will contact you if the merchandise you have ordered is out of stock, or if additional identification is needed for credit card verification.
UK DELIVERY TIMES
Delivery will take at most 2 working days. All orders made before 2pm will be processes on the same day.
We are unable to change your delivery address once an order has been despatched. Our carrier will deliver your parcel by Royal mail Special Delivery between 9am and 5pm; a signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel cannot be left in a safe place or with a neighbour, the carrier will take it back to the local depot and leave you a card telling you how you can pick it up. Time is not of the essence in relation to delivery.

INTERNATIONAL SHIPPING POLICIES
If you order products from our site for delivery to an international delivery destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes; Pearls and Portraits has no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from Pearls and Portraits you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.

REFUSED SHIPMENTS
If you choose to refuse your shipments, you will be responsible for any original postage cost, duties, taxes and/or customs charges that are incurred on the package. You will also be responsible for the cost of returning the package too. This amount will be deducted from your merchandise refund.

RETURNS, REFUNDS & EXCHANGES
Returns and exchanges are accepted on most merchandise within 14 days of receipt, for items that HAVE NOT BEEN WORN, ALTERED or WASHED, and with ALL tags attached. Original shipping charges are non-refundable. Refunds will be credited to your original method of payment. In addition to our returns policy, under the Distance Selling Regulations, you have a legal right to cancel your order at any time before the expiry of the period of seven working days, beginning the day after you place your order. If the products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day you receive the order. This means that during the relevant period if you change your mind or, for any other reason, you decide you do not want to keep a product, you can return the cancelled items to us. We will do our best to fulfil your exchange request. If your desired replacement item is no longer available we will help you find another item you like, or process a refund if the item falls within our return policy. To cancel your order, please contact us via email. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. You will receive a full refund of the price you paid for the products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described above. You will be provided with email notification when your refund has been processed. You will need to return the entire order to us by secure means to ensure it reaches us in good condition. Unless the order is faulty or not as described (in this case, see Damaged of Defective Goods), you will be responsible for the cost of returning the products to us. If you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition, from the original delivery country. We recommend that you ask the Post Office or other carrier for proof of posting and insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Without this, we cannot refund any money if we do not receive the returned items. For international returns please mark clearly on your return invoice "Returned goods - No commercial value". Without this if any taxes incur it will be your responsibility to pay to your shipper. Please send your return to:

UNIT 7,
ATLAS BUSINESS CENTRE
OXGATE LANE
NW2 7HJ


 All returns must be received by our office within 14 days of receiving your order. Please choose your shipping method accordingly.

DAMAGED OR DEFECTIVE GOODS
At Pearls and Portraits we are committed to selling only first-quality fashions and accessories. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email us at info@pearlsandportraits.com within 7 days of receiving the order to be eligible for a refund. You can return goods which are of unsatisfactory quality or unfit for purpose to us by posting them to the Return and Exchange address. If you have returned the products to us in accordance with our return policy because they are faulty or mis-described, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us. This provision will not affect your statutory rights.

PAYMENTS
Payment can be made by Paypal. You must be able to confirm that the credit/debit card that is being used is your own, or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Pearls and Portraits, we will not be liable for any delay or non-delivery. Where applicable, prices are inclusive of VAT. All credit/debit card transactions on this site are processed using PayPal, a secure online payment gateway that encrypts your card details in a secure host environment.

EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

ENTIRE AGREEMENT
These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised Pearls and portraits employee.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

OTHER GENERAL TERMS
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

LAW AND JURISDICTION
This website, any content contained herein and any contract brought into being as a result of use of this website, are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These terms and conditions do not affect your legal statutory rights.
Company Information: Pearls and Portraits LTD